eric Z.

I have a billing issue that has been going on for over a month. My insurance covers MDLIVE at 100%, but when I logged onto the website it still showed $44. I spoke to both Blue cross and MDLIVE for 2 weeks and many hours, delaying my care in the process. Nobody could fix it or knew what to do.

Finally I was told by MDLIVE (Janette on 10/27) to just go through with it and I should get my refund once my insurance pays. (Also Sierra on 11/4 said the same thing later). I did the visit on 10/27/2022.

The insurance has paid yet I have not gotten my money back. I talked to Macey today who put in a refund request but said it could take up to 45 days. It seems like MDLIVE is doing everything possible to keep my money as long as possible.

It shouldn't take this long, I shouldnt have been charged to begin with.

Meanwhile the price still hasn't been fixed and shows $44 if I go to do another visit.

Please refund me. I have wasted so much time on the phone trying to get this resolved. It should be simple.