Ive had nothing but positive experiences with college book renter and have used them (along with a few others) for the last 3 semesters. Generally, CBR is more affordable than some of the other websites and is pretty fast at shipping it out. When I get my books from any site, I always make sure to check if it is damaged and if it is- I let the company know so that im not charged for it. I know that at high times of the year these companies likely get books in and send them right back out and may miss damage- so I make sure to mention it to not be charged.