Erik Y.

They cross the line from unreliable to fraudulent, and any competitor is a better option. If you must absolutely do business with them, use your credit card and be prepared to contest the transaction.

I booked a return flight with them. The flight over was extremely delayed due to weather, but I was able to deal with the airline directly at the airport. My return flight was cancelled and rescheduled to a later date. I needed to return on the original date for work, and the airline promptly refunded my ticket. Unfortunately they refunded MyTrip rather than my credit card.

Every time I attempted to get in touch with a MyTrip customer service agent and explained that they held my money for a flight that never happened, they would say I needed to wait a week for my credit card to show the reimbursement. After a week, I would be transferred to their 'accounts department', and promptly disconnected from the call. I ended up contesting the transaction and being refunded that way.

Their business seems designed to scam already overwhelmed travelers in the hopes that they won't pursue the company. Protect yourself from them, they are a fraudulent business and should be treated as such.

Same as many others have posted, do yourself a favour and don't ignore these reviews like I did.

In a nutshell. Ordered and was supposed to receive items within a few days (ship in 24 hours). Two weeks later, no items and no contact. Contacted customer service, they offered to help but needed additional info. I gave them this info and received a prompt reply: We were glad we could help, please let us know if ever you require additional assistance.

I was baffled, and still don't know where my order is. And my card has been charged, so presumably someone should. Go for amazon, or any other service. Sure their interface is nice and they have many items listed on their site, but its a hoax and you should spend your money elsewhere.