Order #*******. I ordered tickets for a January 7 football match for my brother's visit. Confirmation emails all stated the January 7 date. Ticket arrived a week after the expected arrival date, during my guest's visit. Event was actually the day before and my brother missed it. Customer service was atrocious. They refused to refund my ticket and said they didn't know why I couldn't "open an envelope"when literally ALL of the information on their website was wrong. Agent was patronizing and condescending. TERRIBLE experience for an expensive and worthless ticket.