Erin M.

I have now owned 4 pairs of Warby Parker glasses. Just recently I did their at home try on. I received the glasses to try on and loved them all but only kept them a day. I knew which ones I wanted right away and didn't want to test fate in holding them longer than needed so I sent them back. I still continued to receive the emails about the at home try on and where I was in the time line. I received the last email telling me to send them back when it had already been 4 days since I sent them back so I called to check on the order. When I called the phone rang one time and someone answered. Felt like I had called the Warby Parker house. The girl I talked to was so warm and welcoming! She pretty much told me what I already knew. That it was an automated email and yes they had already received the glasses back.

I went online and placed my order for the ones I liked. I received an email asking for a little more information for measurements. I responded with the information and received an immediate reply that some information was still missing but they were able to get it from my last order. Perfect. I responded in my normal Bubbly tone saying "thank you" to which Katie C replied in an equally bubbly tone "you're welcome". I received my new glasses on Wednesday 6/29.

I wore my awesome new glasses for three days until Saturday July 2nd which was the day of my families 4th of July party on the lake. I was in charge of filling up the inflatables on the lake. I had my new glasses with me and my RX sunglasses. I was wearing the sunglasses with my warby parkers tucked in my shirt. I thought they were pretty snug. I was bending out over the water filling the 15 x 15 foot float and my glasses fell out into the water. They didn't hover at the top for even a second. They went straight down. I was crushed but I loved them.

So on July 5th I called them. Again the call is received like I'm calling a friend. Just the most amazing feeling when calling such a big company. Like you really matter. I talked to another young lady. I told her what had happened and told her that I need to just duplicate the order but change the billing card. She responded completely in shock at my tragedy cause naturally she understands that I loved my new warby parker glasses. She asked for my order number. When she looked it up she asked "did you just get these glasses?" I said " yes I just received them on Wednesday and got to wear them for three days." she said ok hold on one second and let me look at something. When she came back she told me that they were going to send me the new glasses for free. I was blown away to say the least. What an amazing company to see how much I loved them and how broken hearted I was that I lost them and then send me my new pair free as a courtesy. Then she said "Are these your daily glasses? Do you have other ones to wear or do we need to..." I stopped her cause I saw where she was going. I said "I still have my Zagg pair that's pretty close in prescription so regular mail is fine. I don't think ill ever buy from anyone else other than Warby Parker!