Esfira S.’s Reviews of Groupon & more

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“I have been ideeli customer for a long time but recently...”

9/30/13

I have been ideeli customer for a long time but recently I had a lot of problem with this company. HORRIBLE customer service and they messed up a few orders sending me the wrong items or used items. I have never got response form the customer service even they promised to get back to me on the next day. Also, there is always problem with the return process. They cant find item or process partially. So, I need to contact them every time and ask to resolve the problem and waiting for their respionse for ever. You need to watch to make sure that you get your refund back!

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DeeDee L. – Groupon Rep Over a year old

Hi Esfira,

Thank you for providing us with your feedback through SiteJabber. Our customer service agents should be contacting you on the dates that they say they will unless they are not in the office or we were experiencing a high volume of email and I'm sorry if they didn't get back to you by the promised date. I'd be happy to check into any unresolved issues for you in regards to wrong or damaged items that you've received or your refunds that didn't fully processed. If you have incorrect or damaged items in your return, the returns team at our fulfillment center can sometimes take a few days longer to process those items since they have to be handled in a different way than a regular return. If there are any refunds that are still unprocessed please send me a private message with the order and return information and I'll be happy to check this out and issue any refunds you are still due. I look forward to hearing back from you if any issues are still outstanding and resolving them on your behalf.

Best,
Jason Faria
Director, Customer Service