Essie S.

Just went through a nightmare after purchasing bridesmaids dresses from Baltic Born. I have 7 bridesmaids who all live in very different parts of Canada and each of them paid separate shipping and international fees for their dresses, which added around $50 to their orders each. My one bridesmaid received her dress with a large brown burn mark and a tear in the ruching. Thankfully, Baltic Born gave a full refund for this dress, however, the dresses are out of stock now, so we are now short by one dress. We can only receive store credit for the other dresses, which is understandable and what I expected, BUT Baltic Born was unwilling to take on the cost of the international shipping/duties involved in returning the dresses and sending different ones (which would add an additional $100+ to each order). We were expecting 7 functional dresses, and only received 6, so it does not seem fair to me that we as customers are shouldering the cost of their error.

The dresses that did not have the burn mark were very poorly made and did not match the photo, but that is a separate issue.

To make things worse, when we managed to arrange a phone call with them, we get mysteriously 'disconnected.' There is no number listed anywhere we can call, so instead we had to wait for them to call us. If we tried calling them back at the number that reached out to us, it says that number is not in service.

In the end, we decided that it would be better to not go through that return process and just go find a bridesmaid dress elsewhere that is less than $100 rather than wasting anymore money and time with this highly unprofessional company.

Baltic Born is unopen to correcting their mistakes. We now have 6 ugly dresses, that we paid $150 each for, that we cannot even use for the wedding since they damaged the 7th needed dress.