E T.

I placed an order online with The Body Shop 2 weeks ago, Imand my order was supposed to arrive in 5-7 business days. It has been 14 days and I still don't have my product. When I check the FEDEX track your package link it shows that my package has been in pending Staus from day 1. I have contacted the Body Shop several times and have asked for them to help me. I've spoke to their customer service rep (if you could even call her that) Valentina and she has been of zero help to me! She keeps telling me that I need to be patient and wait. Meanwhile this company has my money and I don't have any of the products that I ordered. She refuses to try and locate my package or contact FedEx to see if the package has been lost. I've asked the Body Shop to refund my purchase since it's been 2 weeks and I haven't revived my order and they refuse. Never, Ever order from their website. They take your money and never you send you the product! Worst Company Ever!