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Don't book your ticket via Trip.com or you will be the scammed with thousands of dollars.
I booked a direct flight tickets for my family but Trip.com send me a wrong flight schedule after charged my credit card.-they don't send you any confirmation email before take your payment. I've contacted them immediately after receiving that wrong ticket, the customer service said will get me an update within 24 hours. I waited almost 72 hours and there was no update. Couldn't wait further so I called them instead. After a number of calls in the last two days, finally a manager gave me a
Rubbish solution as we have to pay extra $1000 to amend the original $1200 ticket! Or we will have to travel with my 8 month old baby on a transfer flight and land in the destination at 11pm! Perhaps we also have to spend more money to stay one more night in the hotel.
Absolutely crap service!
Tip for consumers:
Trip.com app doesn't show you the flight info on the immediate page prior or post the payment. It also doesn't email you any quote with the flight detail before they take you payment.
Products used:
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Ethan C.'s review of Trip.com earned 2 Very Helpful votes
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Dear Ethan C.,
Thank you for bringing this to our attention. We are genuinely sorry for the inconvenience regarding your flight reservation. We would love to check your concern.
Please follow the below steps for further assistance.
1. Kindly provide us with your detailed concern, booking number, passenger name, and reserved email during the booking at en_servicemanager@trip.com
2. Please include a specific indicator in your email subject line: {Sitejabber}. Thank you for your cooperation and understanding.
We look forward to your information.
Best regards,
Destiny
Trip.com