My daughter found this site and wanted me to order boots for her birthday. I did this on 10 January 2011. No reponse so I e mailed them on the link address on 19 January, no reply so 2 days later I telephoned my credit card company they confirmed the cost of the boots £97.90 had been charged to my account. On 26 January boots arrived and were signed for at the post office the following day. BUT... these boots are nothing like the real uggs they are nothing but cheap imitations. I wish to return them to the company and have e mailed them to ask them to collect them. No use to anyone. Credit card company have been asked to investigate. Do not buy from this site.