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Bought a lovely frock for a special occasion but it was way too small & obviously not the size it claimed to be (without a size label inside). Sent 6 emails asking to returns & none of them were answered. Direct messaged them from their website - no answer. Messaged their Facebook account & still no answer. They need to learn how to provide a better customer service and upgrade the customer's experience to above $#*!.
Tip for consumers:
I don't recommend them at all. They don't deserve good paying customers.
Products used:
I replaced the dress that didn't fit, but now I'm stuck with a dress 2 sizes too small.
Eva B.'s review of Zapaka earned 4 Very Helpful votes
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Dear valued customer,
I sincerely apologize for the poor experience you had with your recent purchase from our store. We strive to provide excellent customer service and high-quality products, so your feedback is invaluable in helping us improve.
I understand the frustration when an item does not fit as expected or match its product description. Thank you for bringing this issue to our attention - I have notified our team to look into the sizing and labeling of this particular product.
Additionally, I apologize that we did not respond to your inquiries in a timely manner. Customer communication is a top priority, and we clearly fell short in this instance. I will be working with our customer service team to ensure we answer all customer emails and messages promptly moving forward.
Please know that we want you to be fully satisfied with your purchases. I hope we can rebuild your trust by resolving this issue to your complete satisfaction. Thank you again for taking the time to share your experience - it will truly help us enhance our customer service procedures. We appreciate you giving us the opportunity to make things right.
Sincerely,