I placed my order on November 7,2017 and received an email on November 10th telling me my order was on it's way and included a USPS tracking number that could not be tracked because the number was either incorrect or the information was not yet available. On November 15th I replied via their November 10th email (I was unable to find another way to contact them) and they replied the next day stating, in part "We are experiencing high volume of orders which caused the shipment to be longer than the usual. We kindly ask to extend your patience as it is already awaiting shipment from our carrier." A couple more weeks of waiting prompted me to search for them on the internet to see what kind of reviews they received from other customers. The majority of them were negative/one star. On December 3rd I sent them another email asking them to cancel my order since I didn't feel it would arrive in time for Christmas. I received a response the same day that said, in part
"As per Company Policy, once an item is processed, we can no longer grant your request for cancellation. Upon checking your tracking number: XXX, it seems that there is no update on the tracking page. Since this is one of our best seller, shipping period may take longer than 20-25 days due to high volume of orders." I was floored by the shipping time. You can't tell my that Christmas came as a surprise to them. I figured I was way ahead of schedule. They went on to say "You may use USPS tracking page [with my incorrect number] to give you a more detailed information as to where your package is after a few days and immediately contact your local carrier once it arrives to country destination to check on package/to arrange delivery." That was another surprise, the merchandise was coming from another country. And finally, "... rest assured, it is already on its way to your destination." Now it's December 12th and I still have no package. lovelivingchic.top was one of the many, many companies (that I'd never heard of) whose ads pop on Facebook. I learned, the hard way, that precious few are legitimate and some are downright scams. My advice, spend a little time vetting before spending!