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I contacted customer service and spoke to Shaz?
I had a problem with some expired gift cards. I gave my reasons for not using the cards within the 2 years
Shaz was very helpful and listened to what I had to say and then had to get authorisation from her Manager who agreed to issue replacement cards.
Shaz apologised that replacement would not be sent until 30th December which I was more than happy with. In fact I received replacement card within 3 hours.
Exceptional service.
Well done John Lewis and particularly Shaz
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Evelyn N.'s review of JohnLewis earned a Very Helpful vote
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