I have won about 5-6 jewelry products from Tophatter. Delivery was timely and I am very pleased with the appearance of items purchased. I question the original prices of jewelry that you can win beginning with a $2.00 bid when the original price may have been posted as $999+. Lets be real. You aren't going to get something for nothing. The jewelry pieces I received were nicer than expected and are very pretty. I gave 4 stars instead of 5 as I don't believe the "original" prices are valid. I wish original prices would be eliminated as I feel they are a farce. I have not had to send anything back and have received all orders timely; therefore, I cannot comment on customer service. I can only say I really like what I purchased and I don't care if they are worth the original price claimed or not. I just buy what I like.