I was so happy with the customer service I sought out a review site to leave a review and I'm personally shocked at the negatives. I live in a small town with no usps service, so i have a po box. Myprotein uses a delivery service which goes to the door and I messed up using my po box as the address. Package was of course sent back. As soon as i contacted them, they had another package out that went right to my box. Not only do I love their products (literally the best non-creamy protein out there) but I am super happy with how they handed my problem!