I had my first experience with Crisis Text Line on Facebook Messenger about two years ago. Ever since then I have been attempting to get the attention of the board of directors and specifically Doctor Aifee Nobel.
No luck. I am glad that there is now a 988 text based crisis line available.
I agree, reading these one and two star reviews from site jabber is much more therapeutic than interfacing with a trained dumbed down human counselor.
This service does more harm than good being online without address to real focus of customer quality reviews.
Thank You.
I also have tried the interface on WhatsApp, same issues.