Farid H.

I was part of the "Trusii Case Study", I had the ElitePro System of Trusii which cost around $10k. I had to take a loan out with Lending Point for this $******* Water System. It took Trusii more than two weeks to deliver the system. They have a 30-day return policy which starts not from the date of delivery, but from the date of CONTRACT, meaning, I had roughly two weeks to try it before the return policy ran out.

After receiving my unit, I immediately started having issues with Trusii. I couldn't get any help for using the unit, for receiving payments for the case study (which they were behind), or any response from customer service whatsoever. The first "case study" payment was over a week late and in the form of a check rather than PayPal like promised.

During the short period of time that I tried the water, I can honestly say I felt no difference and I used reverse osmosis water as they required, and drank as much as they recommended. It is a very non-practical way to use as the water has to be delivered cold, and drank very soon or the H2 dissipates.

I found the entire process very daunting and scary as I almost was stuck with a 10k loan for 3 years. Thanks to the lending company for "letting me off the hook", given the circumstances with Trusii and their investigation (clearly others were having issues as well). Though the unit was returned and ACCEPTED by Trusii within their 30-day return policy, they actually didn't even refund me. The loan company forgave my loan.

This was a terrible experience overall and a very stressful one, opposite of the health they are promoting.