First of all. My shipment was with DHL express. It was supposed to be delivered in 4 days. But they ended up handing over my package to Loomie Express. Which took 9 days and I still don't have it delivered to this date. I called customer service to find out. Such a rude agent! She was almost about to yell at me. If you trust loomis with your package. That's the worst possible thing to do. And you'll regret is right away! 0 stars for this terrible company! Same thing for DHL