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Don't buy from B&H! Go to Amazon or directly to Apple! I bought this MacBook Pro as Christmas gift for my wife. After looking at it, she decided it was too big and heavy for what she wanted. B&H advertises right on the product page easy 30 day returns. Except the fine print buried in the B&H return policy says even if the plastic wrap is removed, the item is not returnable. So we're stuck with a $2000 computer that doesn't work for us.
Products used:
MacBook Pro
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I completely understand if something gets damaged in shipping, but my box isn't perfect shape and...
Extremely disappointed with this company. Ordered a product weeks ago, and it still hasn't shown...
Mark: Thank you for your order and this feedback. We regret your dissatisfaction. Our return policy is online at https://www.bhphotovideo.com/find/HelpCenter/ReturnExchange.jsp where we clearly say "Nonreturnable Items... Opened computers and computer software — original packaging cannot be unsealed." We will make an exception and offer an even exchange if the computer is defective out-of-the-box.
Amazon's computer return policy is online at https://amzn.to/48m40B2. There they say, "...New desktops, laptops, tablets, and other electronics (excluding televisions, Amazon-branded devices and Amazon Renewed products) purchased from Amazon.com that didn't start when they arrived, arrived in damaged condition, or are still in an unopened box can be returned for a full refund within 30 days of delivery." Remarkably similar to our policy. -- Henry Posner / B&H Photo-Video