Faye L.

On December 4, placed an order. One of the items in the order was the ruffled collar plain tunic and I used $20 from my rewards as part of the payment for the order. The fabric irritated my skin and the cut was strange so it didn't fit correctly or hang right. I returned it within 2 weeks of receipt using their packing label. So far so good. I was expecting a refund to my credit card of $57.45 (the original purchase price less the $6.95 shipping cost for using their label). What I received was a refund to my credit card of $37.26. I called Appleseeds and had to call back several times before I finally got a real person to talk to. What I learned is that Appleseeds will not refund the $20 I used in rewards, or spread it over all the items in the order, or return it to my rewards bank. Apparently, the policy is that any coupon, rewards or gift card used on a purchase is deducted from a return (even if only 1 item in an order it returned) as well as the shipping cost for using their label. Then, the person is emailed a store credit for the amount of the rewards, coupon or gift card used and the store credit expires in 90 days. Since I don't currently need anything from Appleseeds, the store credit is useless to me. I think what concerns me the most is that I was totally unaware of this policy. I didn't see it on any of the return paperwork I completed or in any of the emails I received. This policy also makes the rewards program rather pointless as I probably return 20% of my orders because they don't fit correctly. If any rewards I use are deducted off the return, then it's pointless to use the rewards or if I do, it's pointless to return the item, it would make more sense to try to sell it. All this to say. I won't be shopping at Appleseeds in the future.

Today I received a partial order from Chadwicks. The Ruched Waist Knit Midi Dress was too large through the shoulders and too long in the waist. The Comfort Waist Pull-On Bootcut Jeans had no give in the waist so were difficult to get on, then they were too short in the rise so sat like hipster pants. Not just below the waist as advertised. I tried to cancel the rest of the order, only to learn that it had shipped today. When I mentioned that their sizing should be consistent, I was transferred to "head office". After waiting on hold for several minutes, all I got was another support person (sounded like they were also from India) who was no further up the food chain than the original person I spoke with. What a waste of time. I think what bothers me the most is that I paid for shipping to receive the items and now I have to pay for shipping to send them back. I've spent $40 for nothing. I will NEVER shop from Chadwick's again.