F Boyd C.

I purchased a bong from Everything 420. When I unwrapped it and set it on a counter it wobbled for several seconds. It was defective and did not have a flat bottom. This was advertised as a "stable" beaker base bong. The last thing you want in the way of wobbly glassware is a bong. Rather than taking responsiblity for failure to check the quality of the item they sold me, they are telling me I have pay the approximately $20 shipping to get a refund for a $30 bong. They do not stand behind their product, did not appear to understand the problem after multiple email exchanges and generally thought "please" and "thank you" were substitutes for actual customer service. I would have sent a video of the bong wobbling but "add video" below does not allow you to upload a video file.

After I sent the a video of the wobbly bong, they agreed that it was defective. A replacement has already been shipped and I do not have to return the old one. I consider the matter satisfactorily resolved, although I should not have had to invoke the FTC, the Better Business Bureau and SiteJabbers.com to get my compaint escalated. Even if all you are doing is "selling-through" merchandise from other vendors, it behooves you to do basic quality checks before shipping to YOUR customers.