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Fadi C.

Contributor Level

Total Points
80

1 Review by Fadi

  • Regus

3/25/24

Be cautious!
Lots of hidden fees no one tells you about until you receive the first invoice!
You cannot cancel on 1st day of the month, that will not count as 30 days notice.
There is 45+VAT registration fee which sales never mentions to you.
You have to pay part of month if you decide to start before 1st of month. They never tell you that your rolling month starts every 1st of the month, they make you assume you start 27 of the month, you would finish 27 the next month. But no... and you have to pay those extra fees.
All this will be discovered after you sign up, and receive your first invoice

Service
Value
Shipping
Returns
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Thumbnail of user sandram1867
Regus .. – Regus Rep

Hi Fadi,
I’m sorry you feel this way but I’d like to assure you there are no “Hidden fees” whatsoever.
During your time with us you have received three invoices and the charges on them are clearly stated on in the ‘notes’ section on the front of your agreement.
For month-to-month agreements you can cancel on the first of the month and the agreement will come to an end at the end of the same month.
After requesting the cancellation of your agreement through your online account (Myregus.com) your end date will be confirmed to you by email; all of our agreements come to an end on the last day of the month and this is also explained in your agreement.
A member of my team has contacted you to explain this and please remember that your centre team are also available to answer any questions that you may have.
Please remember that you can view your agreement in the ‘Documents’ section of your online account.
Kind regards,
Michelle Spire
Assistant Global Customer Service at Regus

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