A few things:
1.) Booking work on Voices.com can be quite challenging if you aren't among the top 100 talents or don't have rising star status, a new feature they introduced.
2.) Timing is critical when auditioning on Voices.com; if you don't submit your audition within the first 5 minutes of a job posting, it's unlikely you'll be considered. Once around 50 people have already auditioned, your chances diminish significantly.
3.) Voices.com has introduced a "Live Directed Session" feature, which they include in your quote, adding an extra cost to you. It's important to note that directed sessions are not a new concept in the industry; they have been standard practice for many years.
Here's my experience in more detail:
Over the course of four years on Voices, I've had some successes with job bookings and found transparency to be an issue initially. While the platform worked for a while, the dynamics changed, and now it seems like being in the top 100 is crucial for better opportunities. Most of the work leans towards corporate and explainer-type jobs, although there are occasional commercial opportunities too. However, a significant portion of the jobs, like in-perpetuity ads and eLearning narrations, offer relatively low pay.
Though I had a positive booking experience, I question the payment model, as there seems to be a 20% deduction for professional services without clarity on what those services entail. Voices' management can be elusive when asked about it. Additionally, the process can be frustrating, with roadblocks hindering progress just when momentum is building. This is likely driven by their desire to keep more money from talent.
Recently, budgets have shrunk, and commercial work has diminished or pays significantly lower with global usage buy-outs (See attached image). Many job invitations I receive now have meagre payments, making it challenging for experienced professionals. Unfortunately, Voices doesn't seem to prioritize higher-paying opportunities that would benefit talents and job managers. You are often limited within the confines or their corporate structure and have to play by their rules to achieve success. It would be beneficial if they stopped accepting jobs with small budgets, as this practice is negatively affecting the industry.
Regarding customer support, Voices' responses seem generic and don't provide actual solutions; it appears to be damage control for their declining online reputation.
Hello and thank you for taking the time to leave us a review.
We’re happy to hear that you have had many positive experiences on Voices, booked work, and felt that Voices was transparent and upfront, always ensuring payment.
We’re sorry to hear that your experience has not been as positive this last year, and we’ll pass your feedback along to our team. Voices certainly wants to attract a wide range of jobs with a wide range of budgets, including high-paying commercial opportunities, and we work hard to bring these types of opportunities to the platform.
Although we do allow for jobs with lower budgets to ensure that those Talent who wish to respond to smaller-budget jobs may do so, it’s definitely not our aim to make those the only kinds of jobs available. That would not serve our Talent well and would not serve us well as a business.
We are also working on updating our usage and licensing parameters to ensure that in-perpetuity is selected by clients only when it absolutely needs to be, as we know this has been an area of frustration for Talent.
We’d love to speak to you one-on-one to see what we can do to improve your experience. If that is of interest to you, please reach out to talent@voices.com and Evan Wiebe would be pleased to chat with you and look at the types of jobs you’re seeing to ensure everything is operating as it should be.
Thank you again for taking the time to write, and thank you for being such a valued member of Voices.