Fedro P.

After months of using FromJapan's proxy bidding service to acquire japanese retro consoles and related gear. During the last couple of moths I ended up with what clearly seems to be a way for this company to steal from their customers: In two ocassions after browsing on an item that was very expensive, minutes later I received an email stating that I won the associated auction. I never bid on those items, however, somehow FromJapan used my account to bid the buyout price of those items -as I had my Paypal account linked to bid on auctions.

First time I contacted FJ customer service who only offered me to cancel the trasaction for a 20% cancellation fee... as that was over 500 USD I had no option but to accept. In the second case, I got an item that was almost twice as expensive as similar items in Yahoo Auctions, this time I decided to keep the item but filed a claim with Paypal. Unfortunately, Paypal closed my claim stating that my account was linked to FJ and I was responsible for its usage.

In turn FJ simply blocked my account aledgely stating that since I open a claim against them with PayPal I breached their Terms and Conditions. In the end, I asked for a comparable discount on shipping to my home country as compensation for this wrongdoing and asked for clarification on how this happened in the first place.

As you might guess. At some point FJ simply stopped responding my communications. I ended up paying over 300 USD on products I never bid on... and FJ simply did not care.

Be very careful with this vendor. They may play along for months until they decide to stat stealing from you.