Felix S.

In mid-March I booked a flight from Hong Kong to Edmonton for my study trip in May. I chose a flight combination with a two-hour transit in Vancouver. About ten days later I checked the confirmation email and noticed that the flight from Vancouver to Edmonton was changed to another flight the following day, with over 14 hours of transit. I was shocked because this option was not even shown when I did my booking. Before I called up ZUJI, I entered the same search again and did not see this option either. Feeling quite confident that I did not make this mistake, I called up ZUJI to explain my situation. They said they needed several days to find out what had happened. I waited for three days, and also doubled checked my search several times and found that the combination they offered me was not shown in their search results. This afternoon the staff called me up and told me the flight option with 14 hours of transit was actually found on their web. I checked their website immediately, and this time I was so shocked to see a surprisingly long list of search results, which included the combination they offered. The staff said since they found no evidence of their fault, I need to pay extra money for changing my ticket. I really regret for trusting this company and for not taking screen caps of my search results for my own protection. Of course I don't have hard evidence to prove that they set things up in order not to admit that their fault either. Personally I don't think this is a trustworthy company and I will never book with ZUJI again.