I reserved a week in Florida paid for the trip and hotel up front. The customer service advised to purchase insurance for the trip. We did. A couple weeks later we cancel the trip. The hotel did refund our money back, but the airlines never did. We called, email Expedia and no help is so ever! We lost over $500 dollars and never got any help from these guys. Don't be fool by them being sweet and nice on the phone. My family and friends will never use them again.