Fili R.

I wanted to make a transfer to the Dominican Republic from my bank account. After having placed the transfer, they wrote to me that they needed my attention. When I check, they ask me to send a copy of my bank statement and call them. I sent my bank statement and when I called, Dilan answered and told me that the transaction could not be carried out and that my account would be suspended and I would never be able to use Remitly again. They blocked me as if I was doing fraud. I checked the transfer details and all my bank details were correct. I asked Dilan to explain why and he couldn't tell me. I asked him to contact a supervisor to explain me why I had been 'removed' from Remitly and he didn't want to. It was a horrible experience, feeling like I was being treated like a criminal who wanted to commit fraud! Then I used Western Union and I didn't have any problems and it was very economical. Remitly is a new app that definitely lacks the Western Union experience