Finbarr B.

Signed up for broadband and home phone over 3 months ago (early September 2021)... Still waiting to be installed. They advertised and checked that I could get 1000mbs in my area so I went with it. 2 weeks later an engineer came to install and just said "oh the cables haven't been run yet, someone will be onto you tomorrow" another 3 weeks passed and got an email saying it will be sorted by the 16th of December! Its now Christmas week with still no answer after multiple calls and they have offered me mobile broadband instead while I wait which I will have to pay for the device etc. Customer service have been polite on the phone but still no date or solution. Would not recommend if I'm honest simply because of the amount of time and lack of actually services and date.