Fj B.

Hi, I need eBay explanation regarding Duty and Taxes for order number: 06-*******-*******, seller: bdgzone, dated Aug 19,2023 at 6:34 PM. Tracking# UPAAG************** / *******805 DHL.

Why is the amount I paid to eBay was £279.46 (£186.55+£92.91), but from Indonesian's customs office has declared the amount I should have paid was only £183.18 (IDR*******÷*******)?

So, as Indonesia's customs office has declared and reported, I have made an overpayment to eBay of £96.28, which, although it's not yet included shipment brokerage fee (±£11.5), the overpayment that occurred was 52.56% too much from what I should have paid! The two differences above are very striking.

I attached eBay proof of payment, Indonesia's customs declaration, and ebay's seller invoice. I have also contacted seller this item (bdgzone), but he said he didn't know at all about this issue since eBay that made and calculated it.

I must report back these duty and taxes amounts to my Gov Tax Office when sending my tax calculation and payment periodically, normally in monthly and yearly basis.

Please response ASAP, due to Indonesia's customs office is waiting it.

Upto this this issue is written there is no answer from aBay at all.

Rgds Fj Bastian

I used Fedex services 11 July 2023, because I bought 2 Roof Boxxer helmets from the Dutch online marketplace chromeburner.com and they delivered my package to my country, Indonesia.

I am very disappointed with Fedex for being able to release my package despite my strong suspicions without proper export documents.

22 July 2023, I realized this after researching the package I received and it turned out that there were no documents: COMMERCIAL INVOICE, PACKING LIST & CERTIFICATE of ORIGIN. Even though these 3 documents can be requested directly from the seller/exporter when they pick up my package at their warehouse. These three documents are the forerunner to the issuance of Airway Bill (AWB#*******234) by Fedex.

In the end, because of this messy document, I, as a purchaser, was charged by customs in my country 220% -235% more than what I should have paid, without me being able to do anything about it.

Very very sad!

On June 29,2023 I placed an order for 2 pcs Roof BOXXER helmet UNI MATT BLACK MODULAR HELMET Size XL at website chromeburner, with Order#*******715 & AWB#*******234 (FedEx).

On July 22,2023 I received my parcel. After I opened and checked the package, it turned out that Chromeburner did not attach any of COMMERCIAL INVOICE, PACKING LIST & CERTIFICATE of ORIGIN.

How mightbe shipping company (FedEx red) could make a certain Airway Bill hence my package can pass from origin country without those prerequisite export documents above?

At the end, suspectedly, due to this unprofessional coalition, I was charged 220%-235%, by Indonesia customs for duties & taxes, than I should have paid.

How many customers have had been victims all this time of what I went through but they didn't know what to do?

This really hurts my heart!

Due to ruroc did not issue & (only issued a simple Invoice), so that Indonesia's customs had charged my order & for 301% from I should have paid.

Even though I had informed, via email, customer service manager ruroc.com, that those must-have-document accordingly, shortly after placing the order.

Not only that, boxes and items delivered were also destroyed and messy not like they should be (see photos).