F K.’s Reviews of Overnight Prints & more

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Overnight Prints

Printing

“Overnight? I think not!”

1/11/21

Verified purchase

I submitted cards to print December 31st. I wasn't really expecting overnight service, but still... On January 4th I removed the hold from my order... January 11th, my order is *still* "Queued for printing"... What on earth...?
So, here's the transcript from Jan 11:

OVP: Hello

Me: Hello OVP, My order was created December 31st, and is *still* "Queued for Printing". What is the holdup?

OVP: Please provide the order number

Me: 9263...

OVP: Thank you, moment please
OVP: In the reviewing I see the order was put on hold (and you asked to print the order as is) for this reason it wasn't sent to production the same time
And as I see It should be printed soon

Me: "Soon" - how "soon"? Today?
Me: I removed the hold on Jan 4.

OVP: Unfortunately I don't have additional information this moment.
As we work offset from our production staff and are not located in the same facility so we are at the mercy as to what info they can provide to us.
OVP: The order status will change. Any other information I can help you with?

Me: I'm afraid not. Thank you for the information.

OVP: Have a good day!

Others have had good experiences, allegedly, but perhaps mine was too small for their trouble, I don't know. All I know that I had already called twice the week of Jan 4 to know what was going on.

Tip for consumers:
I suppose my order of 20 cards was too big for them <sarcasm>. My experience is that the service desk is either unwilling or unable to tell me why it takes over three weeks to print 20 cards. My dot matrix printer back in the 1980's would have done it faster.

My guess is that for small orders, they don't give a .....

Sorry for the bluntness.

Products used:
Greeting card printing and mailing service.

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