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I deleted my old address on provident metals site on 12/3/23. I updated it with a new one. Old one was totally gone. I put in my order. I got an error email that said my order was incomplete. So I did the order again. Then I realized there are now two orders. So I called provident metals on Monday 12/4/2023 at about 9 am central time. I was told both orders had already shipped. So I said okay I can live with that. But now it seems that both orders have been delivered to my old address witch I had deleted. I just went and checked provident metals web site and the old address was back, two instances of it. So I have now deleted it again. I want provident metals to make good on this. I've been a customer for a few years. How can I have proof of purchase when my orders were not delivered to me?
Tip for consumers:
They were un-cooperative when I first contacted them about the incomplete order. At that time I talked to them on the phone on 12/4/23 they also had me verify the shipping address. I gave them my address over the phone a second time at that time. And they still not only sent two orders instead of just the one but sent them to the wrong address and charged me for both orders.
Products used:
Did not receive any products as they shipped them to the wrong address.
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