VF causes serious problems for people by forcing new boxes on them, even though old boxes are fine. They take a week to 'solve' the problems they caused! There's obviously no connection between HO and agents in Egypt. I spent HOURS on phone in past three weeks. We haven't had tv in FOUR DAYS since the shabby KN man put in the modem VF forced on us! We MAY get it 'resolved' by next Wednesday if lucky! We'll INSIST on reductions on next bill!