Fojol U.

I recently had a thoroughly unsatisfactory experience with Prestige Flowers that has left me with no desire to ever order from them again. I had ordered a bouquet a whole 8 days in advance, hoping to ensure timely delivery for a special occasion. Unfortunately, my experience with this company has been nothing short of disappointing.

The flowers were posted last thing in the day, meaning they arrived a day later than expected. This completely defeated the purpose of ordering well in advance to ensure the flowers arrived on time for the occasion. When I reached out to express my disappointment and frustration, the customer service responses were robotic and lacking any genuine concern. It felt like I was interacting with automated responses that were more interested in quoting company terms rather than addressing my concerns.

To add insult to injury, I was also paying for their annual delivery charge, which only made me feel like a worthless customer. The lack of empathy and genuine customer service, combined with the delay in delivery, has left a sour taste in my mouth. It's disheartening to spend money on a service that not only fails to meet expectations but also treats customers as if they are expendable.

In light of this experience, I strongly advise potential customers to stay away from Prestige Flowers. There are plenty of other florists out there who value their customers and provide a much more satisfactory experience. I, for one, will not be returning to Prestige Flowers and would caution others against making the same mistake.