Talked to one of their lame people on the phone, to complain about the fact that my internet service was horrible. Also had inquired about service at my new residence. The person I talked to talked me into an upgrade that was supposed to "fix" the bad service. I inquired about an early termination fee since I had been told that Comcast didn't service the area I'm moving to, and the person told me that I wouldn't have any type of early termination fee. Today when I called them, they hit me with a $100 early termination fee, and told me that if I didn't have it in writing it didn't happen. These people are crooks and thieves, and I'd never sign up for their so-called "service" ever again. Oh, and i've been a customer for 25 years, and they chose to lie and steal from me, rather than make things right. That says a lot about a company.