Ordered scooter on 12/6/20, Order update on 12/9/20 says the label was created. On 12/11/20 still shows label created, emailed customer service and received several insulting emails back that is how business is done, order, create label, bill for money, send item, not to worry item would here on time. I emailed again on 12/15/20 and was told that the item just shipped, but fedex probably forgot to scan label. Tried to call yesterday and today no response. Order#*******, what a scam and out my money.