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Francis T.

Contributor Level

Total Points
82

1 Review by Francis

  • Lux Hair Shop

6/14/22
Verified purchase
• Updated review

Update to my previous review because someone asked. After hounding them via email and Facebook for weeks, I finally received the return address. Because it had to be shipped back to China, I paid 130 dollars to ship. They did NOT reimburse for the shipping, but I did get my refund. In the end I was still out money and the company didn't lose since I sent it back unworn and in the package. They also censor the reviews on Facebook so this is the only truthful review site. Don't take the risk

Tip for consumers:
DO NOT BUY. There are plenty local companies who give better service and quality hair. It’s worth the extra bucks to put scam companies out of business

Products used:
I didn’t even take it out of the package. The color was completely wrong. False advertising. Headache to return and had to pay shipping to China

Service
Value
Shipping
Returns
Do not shop here! Awful customer service! (ships from China)
9/21/21
Verified purchase
• Previous review

Their pictures are completely false advertising. DO NOT trust the color you see in the photos. The hair is shipped from China so when it finally gets to you, they give you the run around when you ask for a refund. I had to email and message Facebook nonstop to finally get a response after a week. You are taking a risk when buying here. It's overpriced and not worth the headache.

Tip for consumers:
Complete false advertising. The pictures are fake. Products overpriced. Buy at your own risk.

Products used:
Still waiting on the refund. Had to pay over 100 dollars to ship back to China so it won’t be a full refund. They refuse to reimburse even though it was their error. The color said blonde but the wig was copper. Not even close to the color in the picture

Service
Value
Shipping
Returns
Quality

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