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Again as usual without fail, Lazada failed again. "Returned as failed delivery" This time I got them. The delivery guy phoned me, I was sitting at the door when I answered, no one was outside, then he called again; and again no one outside. Every time he called he only said, "sorry no English". I then checked my tracking number and the item was returned already. I contact the help centre and all I got after I gave them the delivery guys number; sorry I cannot do that, we are not allowed to call outside our department. It is a breach of security and I will get fired.
After my previous experiences, there was one more item to be delivered. With hopes very low I decided to contact Lazada as the final date of arrival is expiring today. I contact the customer service and someone started to answer my request and then it all went quiet. I have now tried 3 times to contact Lazada through their customer care service, NO RESPONSE, and that from their CUSTOMER CARE department! Now you know, if the customer care department is this helpful, then it is understandable why there is no service. In other words, you cannot complain about Lazada's service, because there is no service.
There is not much to say anymore except SHAME ON YOU 7outof 7 FAILURES to deliver. After a very long wait, as usual their favorite message, blame shifting.
Dear Francois Taljaard,
We regret to inform you that the item(s) listed below from your order #************** has been cancelled due to unexpected system error.
Hi Francois, we' re very sorry for what happened. May we ask your order number to verify? For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Regards!
Francois T.'s review of Lazada earned a Very Helpful vote
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Hi Francois T., we do understand your concern as a customer and we're very sorry for the inconvenience that caused you. For us to better assist you, may we know the order number of your item for us to check it? Rest assured that we'll resolve your issue in no time. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again. For more questions and updates, you may reach us via our Help Center page@ http://bit.ly/2F2n6PH. You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube, and Google+. Thank you!