I have placed 6 orders with packabarrel over the past 2 years. All of these were fine I was ordering for my parents in St. Lucia. My last order was the problem. As per other customers I placed the order and I got nothing. I will not mention countless unanswered emails and phone calls. This is how I got my relief, I contacted my credit card company and they got my money back. It took 2 months but I got it back. I can not stress this enough use a credit or debit card if you run into a problem they will fight for you. You walk into most check cashing stores and purchase a card. I WILL SAY IT AGAIN USE A CREDIT OR DEBIT CARD.