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We used BuildZoom to find a remodel contractor that they rated highly to add a 1,000sqft attic addition. Their recommendation, Gold Home Remodeling, LLC took over $130,000 from us and ten months later, we had no framing, no HVAC, no electrical or sheetrock. The contractor did flood our ceiling twice and tear up our bathroom. When we complain to BuildZoom, they had the audacity to ask us for the name of any good contractors we found. Yikes! These people are terrible.
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Hi Frank,
We are sorry to hear about your experience with Gold Home Custom Remodeling, LLC. We’d like to clarify that BuildZoom is not associated with Gold Home Custom Remodeling, LLC, or any contractors. We assist property owners with finding contractors in their local area and act as an owner's rep to help them validate contractors and get through the pre-construction process, however we don’t have our own network of contractors. We also partner with over 2000 building departments and contractor license boards across the United States to manage a database of active contractors on our website.
I see that you have provided a review on Gold Home Custom Remodeling's BuildZoom profile, so thank you for doing that! Reviews, both good and bad, help property owners make decisions on which contractor's to choose for their project!
To provide some more clarity on your review, each contractor has a BuildZoom score. We evaluate contractors based on a lot of different criteria to determine if the contractor is the best fit for your project and how reliable they are. Things such as (but not limited to) the number of permits they’ve filed in their lifetime (and in the last 12 months), the number of jobs they’ve completed, the types of jobs they completed, the reviews they receive on different review platforms, the number of years they’ve been in business, their bid-to-hire rate, their licenses, and how responsive & engaged they are with both their clients and BuildZoom. All of these factors, and more, go into their BuildZoom score that ranks them among other contractors in their local area. Reviewing a contractor's BuildZoom score along with their permit history are great indicators of how they conduct their business practice.
We messaged you shortly after receiving your initial review with some best practices on how to take action against Gold Home Custom Remodeling. These are well known practices throughout the industry as the best and most successful methods to recoup investments in these scenarios. If and when we discover that a contractor is conducting themselves in a manner that’s bad, we do suspend or ban them from our website. We put a block on Gold Home Custom Remodeling's profile so they will temporarily not get any leads from BuildZoom. Additionally, we are currently attempting to get in touch with Gold Home Custom Remodeling about this situation. We will be sure to keep in touch when they respond.