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We've been using myUS for several years. They were the best, now they are the worst. Our problems:
- several costs have exploded over time: shipping costs, handling costs, costs for extra services
- customer service has taken a serious fall: very slow responses (takes a few days now to get an answer), unwilling to listening to customer problems
- the guys at the warehouse have no idea what objects they're handling
- the guys at the warehouse have no idea of the value of the objects they're handling. Since we have to declare purchase values, we have to sent receipts all the time to convince them. This takes a few days.
Can anyone PLEASE recommend another forwarder? We use it for shipping to Europe.
Thanks!
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It has now been nearly FIVE WEEKS since MyUSA.com took our money to forward 3 letters to us...
