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You claim to only want to give good service but you don't follow threw with what you are saying. If a customer clearly shows you that the order never made it with in the 10-25 days then send another item out instead of saying you will wait 60 days to see if it was lost in shipment. It is not like I am saying I did not get the item when your shipment shows that it never made it. All I wanted was for the item to be delivered so send it air mail next day so I will be a happy customer and you pay for shipment then give me half my money back for not taking care of me sooner better yet now after 60 days you should give me all my money back so I will be a happy customer.
They were very good til Aug/10 when I did not get the cigarettes that I had purchased, I have email them and at first they promise that I would get my order in 8 days but that never happen and now they will not even reply to my emails.
I have lost $60 to them now.
So if you are considering them please look elsewhere.
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Empty.
Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear frank,
We wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
Most parcel will be delivered in time, but some parcel will be delivered late due to the factor like weather, holiday and peak season which is out of our control.
We didn't mean to make the customer waiting for too long, we need to confirm the information and contact the shipping company for better solution, please work with us for it.
Best Regards
Dresslily Customer Service