Frank H.

The print was poor quality, and the design was much larger than I had intended. They refused to do an exchange or a refund.

I ordered some wheels with a "guaranteed fit" for my car from CARID at the end of December, and unfortunately it took a month for my tires to arrive. When the tires came in and they finally tried to install them, they sat up against my brake calipers, damaging them. Seeing this, the tire company showed CARID and they send a spacer while the Tire Company replaced the front wheels. After the spacer arrived, they still did not fit and now they refuse to take a refund even with the brand new unused rims that the tire company supplied out of good faith! They reference a ridiculous small print buried on their website stating that once the wheels have been mounted, they are non returnable. Well then what is the point of having a fitment guarantee? Scammy company with terrible business practices.