frank r.

On February 17,2024, I went to the minute clinic located on 799 Rockville pike in Rockville md, because I was in serious pain, my right ear was hurting me, at the point from 0 to 10, I was 7 or 8, I went there because I had some other medication that I had to pick up, the pain was so terrible that I decided to schedule an appointment at the minute clinic, they have a computer outside so you can schedule an appointment, I was in the process of doing that,but because the appointment was at 2:30 pm I decided to ask the nurse if they could see me before than, because I just couldn't stand the pain, the nurse politely said I see what I can do for you, after 2 hours of waiting I went to ask the nurse, she said you are going to have to come back because your appointment is at 2:30 and nurse Embele won't see you until than, came back at 2:20 pm hoping that she was going to see me than, Mann! 2:40 and nothing happen, I went to ask her about what's going on, she replied that I had to wait because she was cleaning the office, I'm sure Mss. Justine Embele doesn't have any idea, about what being in pain is al about, after 2 hours of cleaning, she trew my wife and I a face mask, and told me that from now on I had to wear a ask if I wanted to talk to her, that was for my wife as well, not a problem for me, but what I didn't like is that the rest of the people walking in and out of the office, were not wearing a mask. That really make me feel bad, plus the pain that I had to deal with, I was going creasy, is evident that this king of nurses need more training, the firt one was nice and polite, but the other one didn't care about me sufferings from pain, the medication that she prescribe me didn't work at all, that nigh I had to go to the hospital, because I couldn't stand the pain, over there they prescribe me pain killers an something to stop the infection. Now after a follow up with my doctor I still have to go see an specialist, the pain is not like before, but is still there, the pain killers prescribe to me by the hospital doctor really work!
I will never go back to the CVS minute clinic, because the experience that I had there that day, was really painful!
I really want to thank the first nurse for being so kind and helpful, and to the other nurse she needs to learn what empathy is al about, and to have mercy on somebody especially when they are in pain