Rebekah M.

In December of 2023, I purchased a gift card for Subway from a local retailer in the amount of $100. When scratching off the PIN, it was scratched too hard, and the PIN was unrecognizable. I contacted gift card services and was told to get another card with no balance, and they would transfer the funds to the new card. I did and they transferred the $100 in late December.

I loaded the card to the Subway app and used it for the first time on 02/17/23. My purchase amount was $11.60 I proceeded to use it again in March and found that there was only a balance of $0.50 I sent an email to card service again asking them to confirm the amount on my card. They told me the card "started with a balance of $100 on 12/28/23. The card had a credit transfer of $36.31 on 2/13/24 leaving the card with a balance of $136.31. The card was redeemed on 2/13/24 for $124.21 and on 2/17/24 for $11.60 leaving the card with a balance of $.50." I told them I had not made this large purchase, and asked where the purchase was made. They stated it had, "been redeemed on 2/13/24 for $124.21 at ******* S. Broadway in Crown Point, IN." I had to look up where Crown Point, IN was as I had never been there. I live in ND and had only been in ND or SD since January 1st, 2024.

I have kept asking Subway to rectify the problem and have always shown the proof they have asked for. I have not received any compensation and my situation has been ignored. I feel losing $88.40 is a lot of money and would appreciate Subway correcting their problem. The physical card has not left my home and all transactions I have completed have been done on the app. I am the only person using my phone. Contacting someone is nearly impossible as Subway has isolated themselves so that they can only be reached by email. Phone calls are recordings, and a human is not accessible. Not user friendly