Elise Dixie Jane M.

I chose this location because of a Cryotherapy and Hydromassage bed.With a $120+ a month membership - you can receive both of these treatments.However, the beds last ten minutes.Therefore, I would need to use the bed two or three times each visit.This was NEVER a problem at this location or any other location.Last month, I was in a flare up that left me unable to walk most days and on bed rest by 1-4pm most days.When arriving at the Hurstbourne location, desperate for pain relief,the salon director told me I couldn't do the cryotherapy or hydromassage twice in a row.I explained that this was never an issue before.Nor is it suitable or supportive of chronic pain relief. Ten minutes once a day just doesn't do the trick.The salon director wasn't receptive or apologetic.This lackluster behavior, terrible customer service, and inconsistent communication between staff wasn't new.Every employee at this location (minus a sweet lady with glasses), doesn't greet you upon entering the building.They will finish a phone call,texting,inappropriate conversation with clients etc. before you are greeted.I have waited ten minutes to be greeted but on average three minutes.The salon director has had full conversations on her phone lasting five minutes before greeting me.However,BBB doesn't allow that many characters.I would visit another location if the cryotherapy was elsewhere.

This type of treatment is a slap in the face to people paying hard earned money for extensive services. After almost a year at STC, I switched back to my MedSpa. More expensive but worth it to not dread dealing with their customer service and leaving with a negative experience when you go almost daily!

As someone with debilitating chronic pain and dis-abilities, the last experience I need or want to go through is humans that don't care about you.Those of us with dis-abilities are already invisible and ignored by society.To be treated inhumane is not worth ten minute pain relief.