F S.

Throughout the years, I have had several complaints in regards to customer service and the response that customers receive at Wells Fargo. My newest complaint is that Wells Fargo steals customers' money at the ATM, and they do not follow protocol in promising to credit a customers' account immediately.

On Friday, Dec. 16, I deposited $800 in an ATM. With this machine, I didn't have to enter an amount. It simply counted the cash. It counted $600, and it said it could not receive all the items. Unfortunately, it only returned $100. I am missing $100. At this ATM, there is also video footage. I called Wells Fargo immediately while I was still at the ATM.

I also called Wells Fargo on Saturday. I spoke with Chris and Marissa, Wells Fargo's escalation specialists. I'm not satisfied with the outcome. Chris tried to insist I could enter the amount on the screen, but that was not the case. Customers place the cash in the machine, and it counts the cash.

When I contacted Wells Fargo, my account was supposed to be credited $100. It never was.

Afterwards, I emailed the Wells Fargo's Board on December 17 and December 26,2022. I received an email on Dec. 26 that my claim was completed, but there was still no credit applied to my account. I called Wells Fargo again, but that office was closed.

A Wells Fargo representative told me I should go inside the bank. This is not acceptable. I have orthopedic issues and entering the bank in person is not always an option. COVID 19 is also resurfacing. For a Wells Fargo representative to suggest I go into a bank, especially due to my orthopedic challenges and during a triple pandemic is discriminatory. I do have a handicap placard for my vehicle.

Additionally, I have reported issues with the ATM before with Wells Fargo. The machines are always out of service or not accepting deposits etc. These messages and conversations are recorded by Wells Fargo.

I have filed other claims before and Wells Fargo always found out my claims and reports were true. It's no different this time. Your immediate attention and response will be greatly appreciated.

Spectrum moved the funds from the current A account that I was still using. This is not what they were supposed to do.

Spectrum's customer service and management is appalling. I am begging that the legislature invites an alternate internet and cable company to come to.the Pee Dee area. I can not fathom to continue doing business with this company. It's disheartening at the level of incompetence and nonchalant. Spectrum refused to reconnect my service or offer any compensation for the misunderstanding. Why would I want them to put the current in a disconnected state?

On October 10,2022, at 5:45 p.m., I visited Popeyes' on W. Evans St. Your signs within the restaurant and your coupons do not disclose all the details clearly, or they are just merely a misrepresentation of taxes and what you are supposed to receive in a signature meal.

Customer service and professionalism, unfortunately, are terms that are now archaic, and the youth of today are unfamiliar with the meaning and the context of these words. After a hard day of work, I came to Popeye's for dinner only to be disappointed and annoyed once again. The display on the wall for the 2 pc signature box included 2 pieces of chicken, a drink, a dessert, and two sides. I did not receive my desserts, and management (Lee) refused to give it to me.

To add insult to injury, I was charged tax for a "free" meal with a coupon. This needs to be indicated on the receipt.

Your management needs to understand their businesses are closed without satisfied customers.

The customer is always right, and this manager's remarks were appalling and nonchalant. It is not a good look for your company.