I purchased an open box "excellent" TV that wa listed as being in perfect shape and had it shipped to my house. When it arrived, I took the TV out, put the stand on, sat it on a stand and hooked up all the wires. When I turned the TV on there were lines and color marks all over the TV. Apparently, this "excellent" TV was never even checked by Geek Squad to make sure it actually worked! This doesn't surprise me because when I took it back to my local Best Buy store in White Marsh MD, I found that no one actually WORKS at Best Buy. I wanted to exchange the TV but after waiting for 30 minutes for some help I left along with two other people who were complaining about not getting helped. There were plenty of so-called workers there, but they were just sitting around on their cell phones. I asked the manager to get me some help and he quickly walked away and said he would call someone, but no one ever came to help. I NEVER plan on walking in Best Buy again and with this type of pathetic, lazy, and incompetent service Best Buy probably won't be in business much longer…