BE AWARE! We just arrived to check into our 5-star hotel, after a long trip, booked and confirmed on their Website, with confirmation email guaranteeing the room, and the hotel said they had no booking for us. The hotel produced a letter they had received from Getaroom saying they were relocating us to a hotel far outside of town because there was no availability. No one from Getaroom ever bothered to tell us that, we were informed by the apologetic hotel staff who received the bizarre letter. If we book a room at a hotel we should have reasonable expectation of being reserved a room at THAT hotel, not one miles from town which we did not choose! And if there are changes to our reservation we would expect to be communicated BEFORE we arrive to check in. They sent that letter to the hotel several days before, but decided to not communicate that to us so we could change our travel plans accordingly, in a show of disrespect and disdain for their customers. What a bunch of no good scammers, completely ruined our trip through Europe. We will never do business with this disreputable and crooked company again. Book through them at your own risk, and don't expect to get a room at the hotel you actually booked for.