I'm in the exact same situation. Placed an order for 6 x 125mL bottles of tan solution on 6th Sept, a month later still haven't arrived but the money left my account on the 7th. I placed another order with them in January for the home spray tan kit and the order took two months to arrive. I received no notification of the delay which they claimed was due to receiving the wrong stock when I finally did contact them about it in Feb. I'll be taking this matter to Consumer Affairs