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gabriel M.

Contributor Level

Total Points
80

1 Review by gabriel

  • Lazada

2/23/24

I seldom had problems with lazada's delivery service before. However, in the past few months I have noticed more and more of my orders are being tagged as failed delivery for reasons that are simply untrue. Usual cited reasons are either customer (me) requested to cancel order or that I am unreachable of that I am not at home to receive delivery. These should never have been issues as #1 I've never refused deliveries before and I haven't even received a single call/message from a delivery courier. Let alone, my presence in the apartment was never necessary for a delivery to be completed as the apartment's reception/staff have always received packages on my behalf.

Service
Value
Shipping
Returns
Quality
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Lazada P. – Lazada Rep

Hi, gabriel M. We understand your disappointments and we are sorry for what you've experienced.
No worries, we will document this matter. We are continuously working on making our services better. Thus, we won't tolerate any untoward incidents to happen again.
For more questions and updates, you may reach us via our Contact Us page at https :// ***/helpcenter/ may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 9am-6pm Mondays-Fridays. Regards!

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